SPECIFICS OF EMOTIONAL BURNOUT IN OFFICE WORKERS

Abstract

To reveal the specifics of emotional burnout in office workers in dependence from the specifics of professional activity. We used the “diagnostics of emotional burnout level” technique by V.V. Boyko. Participants in the study were 52 office workers (2 groups). The phase of exhaustion was presented much less in the office workers of the second group in comparison with the respondents of the first group. Specifically, this phase had been developed in only 23% of workers of the second group, in 30% it was at the stage of development, and in 47% of the respondents the stage had not been developed. Mann-Whitney U-test revealed statistically significant differences in the emotional burnout symptoms between office workers whose professional activity is related to interaction with people (1st group) and is not related to interaction with people (2nd group). Significant differences with p ≤ 0.01 were observed for the symptoms of “being chased into a cage”, the symptom of “expanding the field of conservation of emotions”, and the “phase of resistance”. The area of uncertainty (the value is significant with p ≤ 0.05) includes the characteristics of the symptoms of “dissatisfaction with one self” and “emotional-moral disorientation”.